Privacy policy
Privacy Policy & Data Protection Notice
Last updated: July 31, 2026
This Privacy Policy describes how Doctor G. (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit our store, place an order, contact customer support, subscribe to communications, or otherwise interact with our services collectively, the “Services”.
By using the Services, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will request your consent before using non-essential cookies or processing personal information for certain advertising and marketing purposes.
Nothing in this policy limits any mandatory privacy or data protection rights available under applicable law.
Information We Collect
The information we collect depends on how you interact with the Services and may include:
- Your name, email address, telephone number, billing address, and shipping address
- Order, transaction, return, refund, and warranty information
- Products viewed, added to your cart, purchased, or reviewed
- Customer support messages and information you provide when contacting us
- Marketing and communication preferences
- Payment status, payment method, and limited transaction information
- IP address, browser, device type, operating system, and approximate location
- Pages viewed, links clicked, referral information, and website interactions
- Cookie identifiers, advertising identifiers, and analytics information
- Fraud prevention, security, and technical diagnostic information
Complete payment card information is generally processed directly by Shopify, payment processors, banks, or other payment providers. We do not normally receive or store your complete card number or card security code.
How We Collect Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, or submit a request
- Automatically through cookies, pixels, analytics tools, and similar technologies
- From Shopify and services connected to our store
- From payment processors and financial institutions
- From shipping, fulfillment, and logistics providers
- From advertising, social media, analytics, attribution, and fraud prevention partners
How We Use Your Information
We may use personal information to:
- Process payments and fulfill orders
- Provide order confirmations, shipping updates, and delivery information
- Process cancellations, returns, refunds, exchanges, and warranty claims
- Provide customer support and respond to inquiries
- Operate, maintain, personalize, and improve the Services
- Remember your preferences and shopping cart
- Measure website performance and understand customer activity
- Send marketing communications where permitted
- Personalize and measure advertising where permitted
- Prevent fraud, payment misuse, unauthorized activity, and security incidents
- Comply with tax, accounting, consumer protection, and other legal obligations
- Establish, exercise, or defend legal claims
Legal Bases for Processing
Where applicable data protection laws require a legal basis, we may process personal information based on:
- Contract: when necessary to process, fulfill, deliver, return, or refund an order
- Legal obligations: when necessary to comply with tax, accounting, regulatory, or consumer protection requirements
- Legitimate interests: when reasonably necessary to operate, improve, analyze, and protect our Services and business
- Consent: for certain marketing, advertising, analytics, and non-essential cookie activities
- Legal claims: when necessary to protect or enforce legal rights
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect processing that lawfully occurred before consent was withdrawn.
Cookies and Tracking Technologies
We and our service providers may use cookies, pixels, tags, local storage, server-side tracking, and similar technologies.
These technologies may be used for:
- Essential functions: checkout, payment, account access, security, fraud prevention, and shopping cart functionality
- Preferences: remembering language, currency, region, and other choices
- Analytics: measuring traffic, website usage, and product performance
- Advertising: measuring campaigns, creating audiences, and personalizing advertisements
Depending on the services enabled on our store, these technologies may be operated by Shopify, Google, Meta, analytics providers, advertising platforms, and other technology partners.
Where required by law, non-essential analytics and advertising technologies will be used only after you provide consent through our cookie banner or privacy preference tool.
You may change your cookie preferences through the privacy controls available on our store or through your browser settings. Blocking essential cookies may prevent certain parts of the Services from functioning correctly.
Advertising and Analytics
We may use advertising, analytics, and attribution services to understand how customers find and interact with our store and to measure advertising performance.
Depending on your consent choices and applicable law, information shared with these providers may include:
- Cookie or advertising identifiers
- IP address and device information
- Pages and products viewed
- Cart, checkout, and purchase events
- Order value and transaction information
- Campaign and referral information
- Hashed or otherwise protected contact information
Advertising platforms may process this information under their own privacy policies.
You may limit personalized advertising by rejecting advertising cookies, changing your privacy preferences, adjusting your settings with the relevant advertising platform, or contacting us.
How We Share Personal Information
We may share personal information when reasonably necessary with:
- Shopify and services connected to the Shopify platform
- Payment processors, banks, and payment providers
- Warehouses, fulfillment providers, shipping carriers, and logistics partners
- Customer support and communication providers
- Analytics, advertising, attribution, and marketing providers
- Fraud prevention, cybersecurity, and verification providers
- Accounting, legal, tax, and professional advisers
- Government authorities, regulators, or courts when legally required
We may also disclose personal information when reasonably necessary to prevent fraud, protect customers, enforce our policies, defend legal claims, or complete a legitimate business transaction such as a merger, acquisition, restructuring, or sale.
Shopify
Our store is powered by Shopify. Shopify may process personal information to provide hosting, checkout, payment integrations, order management, fraud prevention, security, analytics, personalization, and other ecommerce services.
Depending on the settings and services enabled for our store, Shopify may also process information together with information from interactions with other Shopify merchants to provide enhanced services, fraud prevention, analytics, or personalization.
Shopify processes information in accordance with its own privacy documentation and applicable data protection requirements.
Sale, Sharing, and Targeted Advertising
We do not sell personal information in exchange for money.
However, certain privacy laws define “sale” or “sharing” broadly. Under those definitions, the use of advertising cookies, pixels, audience tools, or advertising partners may be considered sharing personal information or processing it for targeted advertising.
Depending on where you live, you may have the right to opt out of:
- The sale or sharing of personal information
- Cross-context behavioral advertising
- Targeted or personalized advertising
- Certain profiling activities
You may submit an applicable opt-out request through the privacy controls available on our store or by contacting:
📧 contact@usedrgrtt.store
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Marketing Communications
We may send promotional communications when you subscribe, provide consent, or when otherwise permitted by law.
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the message or by contacting us.
Even after unsubscribing, we may continue sending non-promotional messages relating to orders, payments, shipping, returns, refunds, security, or customer support.
User-Generated Content
If you voluntarily submit a review, testimonial, photograph, video, comment, or other public content, that information may be displayed publicly on our store, product pages, social media, or marketing materials, subject to applicable law and any permissions you provide.
Do not submit sensitive information or information about another person unless you have permission to share it.
Data Security
We and our service providers use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.
However, no website, transmission method, or storage system can be guaranteed to be completely secure. You should protect your account credentials and contact us if you believe your information or account has been compromised.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide and complete the Services
- Maintain order, transaction, tax, and accounting records
- Process returns, refunds, disputes, and warranty claims
- Comply with legal and regulatory obligations
- Prevent fraud and security incidents
- Establish, exercise, or defend legal claims
When information is no longer reasonably required, it may be deleted, anonymized, or securely isolated until deletion is possible.
International Data Transfers
Because we operate an international online store and use global service providers, personal information may be transferred to, stored in, or processed in countries outside your place of residence.
Where required by applicable law, international transfers will be made using recognized safeguards, such as contractual protections, approved transfer mechanisms, or other appropriate legal measures.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of eligible personal information
- Request restriction of certain processing
- Object to certain processing or direct marketing
- Request a portable copy of eligible information
- Withdraw consent where processing is based on consent
- Opt out of sale, sharing, or targeted advertising where applicable
- Submit a complaint to a competent data protection authority
To exercise an applicable privacy right, contact:
📧 contact@usedrgrtt.store
Please write Privacy Request in the subject line and clearly describe your request.
We may request information reasonably necessary to verify your identity before completing a request. Certain requests may be limited where information must be retained to complete a transaction, comply with law, prevent fraud, maintain security, or defend legal claims.
Children’s Privacy
The Services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe a child has improperly provided personal information to us, contact us so we can review and, where appropriate, delete the information.
External Links
Our Services may contain links to independent third-party websites, payment providers, social media platforms, delivery tracking services, or other external services.
We do not control and are not responsible for the privacy or security practices of independent third parties. Information provided directly to them is governed by their own privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our Services, technology, business practices, or legal obligations.
The updated version will be published with a revised “Last updated” date. Where required by law, we will provide additional notice or request consent before making a material change.
Contact Information
For questions, concerns, complaints, or privacy rights requests, contact:
Doctor G. Customer Support
Customer Support Hours:
Monday to Saturday
08:00 – 17:00 (EST)
📧 contact@usedrgrtt.store
Suite 500
701 Brickell Avenue
Miami, FL 33131
United States