Terms of service

Terms of Service

Last updated: July 31, 2026

These Terms of Service (“Terms”) govern your access to and use of the products, content, checkout, customer support, and related services provided by Doctor G. collectively, the “Services”.

By accessing our store, placing an order, creating an account, or otherwise using the Services, you agree to these Terms and the policies referenced below.

If you do not agree with these Terms, please do not use the Services or place an order.

Nothing in these Terms excludes, restricts, or replaces any mandatory consumer rights available under applicable law.

1. Store Operator

This store operates under the commercial name Doctor G..

Questions about the Services, products, or orders may be sent to:

📧 contact@usedrgrtt.store

2. Related Policies

The following policies form part of these Terms:

If a specific product or promotion has additional conditions, those conditions will apply together with these Terms, provided they do not restrict mandatory consumer rights.

3. Eligibility and Responsible Use

By using the Services, you confirm that you are at least the age of majority in your country or region or are using the Services with the permission and supervision of a parent or legal guardian.

You agree to:

  • Use the Services only for lawful purposes
  • Provide accurate, complete, and current information
  • Use only payment methods that you are authorized to use
  • Respect applicable laws and the rights of others

4. Product Information

We make reasonable efforts to display accurate information about our products, including descriptions, materials, measurements, colors, photographs, prices, availability, care instructions, and warranty coverage.

Minor differences may occur between product images and the physical product because of lighting, screen settings, photography, manufacturing tolerances, or natural variations between individual pieces.

These reasonable differences do not allow us to provide a product that is materially different from its description.

If we identify a significant error affecting an order, we may contact you to confirm the corrected information or cancel the affected item and issue a refund.

5. Jewelry Materials and Care

Materials, plating, finishes, coatings, stones, sizing, and care requirements may vary between products. Please review the relevant product information before purchasing.

Jewelry may be affected by:

  • Scratches, impact, or friction
  • Improper storage
  • Perfumes, cosmetics, and lotions
  • Harsh chemicals or abrasive cleaning products
  • Chlorine, salt water, or prolonged moisture exposure
  • Unauthorized alteration or repair
  • Normal wear and individual skin chemistry

Any waterproof, tarnish-resistant, hypoallergenic, durability, or warranty claim applies only as specifically described on the relevant product or warranty page.

6. Prices, Taxes, and Currency

The final product price, available discounts, applicable taxes, and shipping charges will be displayed during checkout before payment is submitted.

Prices and promotions may change before an order is placed. Changes will not normally affect an order that has already been accepted, except where an obvious pricing or technical error has occurred.

Your bank or payment provider may apply its own currency conversion rate or international transaction fee. These external charges are controlled by the payment provider.

7. Promotions, Bundles, and Free Gifts

Promotions may be subject to additional conditions displayed on the product page, advertisement, cart, or checkout.

Unless otherwise stated:

  • Promotions apply only during the advertised period
  • Discount codes cannot be exchanged for cash
  • Purchase and quantity requirements must be satisfied
  • Discounts may not apply to shipping, taxes, gift cards, or excluded products
  • Promotions are subject to product availability

For bundles, multi-buy offers, “Buy 2, Get 2 Free” promotions, and gifts with purchase:

  • Eligible products and quantities will be identified in the offer
  • The discount may be distributed across the qualifying products
  • Promotional gifts may have no separate cash value
  • Partial returns may cause the remaining order to be repriced
  • The value of an unreturned promotional item may be deducted from a refund where permitted by law

Nothing in this section restricts mandatory rights relating to defective products or a valid statutory withdrawal.

8. Orders and Contract Acceptance

Submitting an order represents an offer to purchase the products in your cart under these Terms.

An automated order confirmation means that we received your order. The order is accepted when we confirm fulfillment or dispatch the product.

Products within the same order may be accepted, fulfilled, or shipped separately.

We may contact you if additional information is reasonably required to verify or process the order.

9. Order Refusal or Cancellation by Doctor G.

We may reasonably hold, refuse, or cancel an order when:

  • The product is unavailable
  • The order contains an obvious pricing or technical error
  • Payment cannot be authorized
  • Fraud or unauthorized payment activity is reasonably suspected
  • The shipping address is invalid, incomplete, or unsupported
  • The order violates a clearly disclosed purchase or promotional limit
  • Fulfilling the order would violate applicable law

If we cancel an order after collecting payment, the canceled amount will be refunded to the original payment method.

We will not refuse or cancel an accepted consumer order for an arbitrary or unlawfully discriminatory reason.

10. Customer Information

You are responsible for reviewing your order information before completing the purchase, including:

  • Your full name
  • Email address and telephone number
  • Shipping and billing addresses
  • Products, colors, sizes, and quantities
  • Personalization or customization details

Contact us immediately if you identify an error. We will make reasonable efforts to update the information but cannot guarantee changes after processing or shipment has started.

This section does not exclude responsibility when an issue is caused by Doctor G. or one of our service providers.

11. Payments and Fraud Prevention

Payments are processed through the payment methods displayed during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method
  • The billing information provided is accurate
  • The payment provider may authorize and process the transaction
  • Reasonable fraud prevention and security checks may be performed

An order may be delayed while a payment or fraud review is completed.

We will never ask you by ordinary email to provide your complete payment card number, card security code, banking password, or account password.

12. Shipping and Delivery

Processing times, delivery estimates, shipping costs, tracking procedures, customs information, and delayed or lost package procedures are described in our Shipping Policy.

Delivery dates are estimates unless a guaranteed date is expressly confirmed.

Orders may be shipped by warehouses, manufacturers, logistics providers, or fulfillment partners. The shipping origin may therefore differ from our customer support location.

Mandatory rights relating to delayed, damaged, or undelivered products remain unaffected.

13. Order Changes and Cancellations

To request an order change, address correction, or cancellation, contact us as soon as possible at:

📧 contact@usedrgrtt.store

Requests submitted within 12 hours after purchase have the best chance of being completed. However, a change or cancellation cannot be guaranteed after processing, fulfillment, or shipment has started.

If the order can no longer be canceled, you may request a return after delivery in accordance with our Return & Refund Policy.

The operational 12-hour cancellation period does not limit any mandatory statutory cancellation or withdrawal right.

14. Returns and Refunds

Returns, exchanges, damaged items, promotional returns, shipping costs, and refunds are governed by our Return & Refund Policy.

Eligible return requests under our voluntary policy may be submitted within 30 calendar days after delivery, subject to the conditions stated in that policy.

Consumers in certain countries or regions may have additional mandatory rights relating to withdrawal, repair, replacement, price reduction, or refund.

15. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if a product is damaged, defective, incomplete, incorrect, or materially different from its description.

We may request:

  • Your order number
  • A description of the issue
  • Photographs or videos of the product
  • Photographs of the packaging and shipping label

Where an issue is confirmed, we will provide an appropriate remedy under our policies and applicable law.

16. Commercial Warranties

Certain eligible products may include a Lifetime Color Warranty or another commercial warranty when expressly stated on the relevant product or warranty page.

Warranty eligibility, exclusions, care requirements, evidence requirements, and available remedies are governed by the applicable warranty conditions.

Commercial warranties are additional to and do not replace or restrict mandatory legal guarantees or consumer rights.

17. Customer Accounts

If customer accounts are available, you are responsible for:

  • Maintaining accurate account information
  • Protecting your login credentials
  • Using a secure and unique password
  • Informing us of suspected unauthorized activity

We may temporarily restrict an account when reasonably necessary to protect the customer, our store, or another person.

18. Reviews and Customer Content

You may submit reviews, photographs, videos, comments, testimonials, or other content collectively, “Customer Content”.

You confirm that Customer Content:

  • Reflects your genuine experience
  • Does not contain false, unlawful, threatening, or abusive material
  • Does not infringe intellectual property, privacy, or publicity rights
  • Does not contain malicious code, spam, or confidential information
  • Does not impersonate another person

You retain ownership of your original Customer Content.

By submitting Customer Content, you grant Doctor G. a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and use the content in connection with our store, products, customer support, social media, and marketing, subject to applicable law and any permissions you provide.

We may remove content that violates these Terms. We will not manipulate reviews in a way that creates a materially misleading impression of customer opinion.

19. Intellectual Property

The store and its content, including text, logos, graphics, photographs, videos, icons, product descriptions, software, layouts, and branding, are owned by Doctor G. or used under license.

You may use the Services only for lawful and personal shopping purposes.

Without written authorization, you may not:

  • Copy, reproduce, or republish store content
  • Use our product photographs or descriptions on another store
  • Use our trademarks, logos, or branding
  • Sell, license, or commercially distribute our content
  • Suggest an affiliation, sponsorship, or authorization that does not exist

20. Prohibited Uses

You must not use the Services to:

  • Violate applicable laws or regulations
  • Commit fraud or use unauthorized payment information
  • Infringe intellectual property or privacy rights
  • Upload malware, harmful code, or automated attacks
  • Collect personal information without authorization
  • Interfere with store, checkout, payment, or security systems
  • Bypass purchase limits or promotional conditions
  • Impersonate another person or organization
  • Submit unlawful, threatening, discriminatory, or abusive content

21. Third-Party Services and Links

The Services may use or link to independent third parties, including payment providers, shipping carriers, tracking services, review platforms, social media services, analytics providers, and advertising platforms.

Independent third-party services may be governed by their own terms and privacy policies.

We are not responsible for websites or services that we do not own or control. This does not exclude responsibility for providers acting on our behalf where applicable law provides otherwise.

22. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

The Privacy Policy also describes our use of cookies, pixels, analytics, advertising technologies, and customer privacy controls.

23. Website Availability

We make reasonable efforts to keep the Services secure, accurate, and available. However, access may occasionally be interrupted because of maintenance, updates, technical problems, provider outages, security incidents, or circumstances outside our reasonable control.

We may modify or discontinue a website feature when reasonably necessary. This will not remove rights or obligations relating to an order already accepted.

24. Disclaimer and Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so is prohibited by law, including liability relating to:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Defective or unsafe products
  • Products that are not as described
  • Intentional misconduct or gross negligence
  • Violation of mandatory consumer rights

To the maximum extent permitted by applicable law, Doctor G. will not be responsible for indirect or unforeseeable losses that are not a natural consequence of our breach.

We do not exclude responsibility for loss or damage caused by our failure to use reasonable care or comply with mandatory legal obligations.

Any limitation in these Terms applies only to the extent that it is lawful, fair, and enforceable in the customer’s jurisdiction.

25. Events Outside Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control, including natural disasters, extreme weather, transportation interruptions, customs closures, government restrictions, labor disputes, carrier outages, or major technical disruptions.

We will take reasonable steps to reduce the impact and communicate significant delays when appropriate.

Mandatory rights relating to delayed or undelivered orders remain unaffected.

26. Suspension and Termination

We may suspend or terminate access to the Services when reasonably necessary because of:

  • A material violation of these Terms
  • Fraudulent or unauthorized activity
  • A threat to website, payment, or customer security
  • Abusive or unlawful conduct
  • A legal or regulatory requirement

Suspension or termination does not remove rights, refunds, payments, or obligations that arose before the action was taken.

27. Severability

If any provision of these Terms is found to be unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

28. Governing Law and Disputes

These Terms are governed by the applicable laws of the United Kingdom.

This choice of law does not deprive consumers of mandatory protections available under the laws of their country or region of residence.

Customers are encouraged to contact us first so we can attempt to resolve complaints directly.

Contacting us does not limit your right to contact a payment provider, consumer protection authority, data protection authority, court, or other competent organization.

29. Changes to These Terms

We may update these Terms to reflect changes to the Services, products, business practices, or legal obligations.

The updated version will be published with a revised “Last updated” date.

Changes will generally apply prospectively and will not retroactively remove rights relating to an order already placed.

30. Mandatory Consumer Rights

Nothing in these Terms excludes, restricts, or replaces mandatory rights relating to:

  • Product quality and conformity
  • Damaged, defective, unsafe, or incorrect products
  • Products that are not as described
  • Delivery and non-delivery
  • Statutory cancellation or withdrawal
  • Returns, repairs, replacements, price reductions, or refunds
  • Privacy and data protection

If any provision of these Terms conflicts with mandatory consumer protection law, the mandatory legal requirement will apply.

31. Contact Information

If you have questions about these Terms, contact:

Doctor G. Customer Support
Customer Support Hours:
Monday to Saturday
08:00 – 17:00 (EST)

📧 contact@usedrgrtt.store

Suite 500
701 Brickell Avenue
Miami, FL 33131
United States