Refund policy
Return & Refund Policy
Last updated: July 31, 2026
At Doctor G., customer satisfaction is important to us. If you are not satisfied with your purchase, you may request an eligible return within 30 calendar days after your order is delivered.
Nothing in this policy limits any mandatory consumer rights available under the laws of your country or region.
Return Eligibility
To be eligible for a return, the item must:
- Be unworn, unused, and in its original condition
- Include its original packaging, tags, pouches, boxes, and accessories
- Show no signs of scratches, damage, alteration, misuse, or excessive handling
- Be accompanied by your order number or other proof of purchase
You may reasonably inspect the product as you would in a physical store. Where permitted by law, a refund may be reduced if the product has lost value because it was handled beyond what was reasonably necessary to inspect it.
To request a return, contact:
📧 contact@usedrgrtt.store
Please include your full name, order number, the item you wish to return, and the reason for the request.
After reviewing your request, we will provide the appropriate return instructions and return address. Please do not send a product to an address found on the original package without first contacting our support team.
Non-Returnable Items
The following items may not be returned under our voluntary return policy, except when defective, damaged, incorrect, or where applicable law provides otherwise:
- Gift cards
- Personalized, engraved, custom-made, or made-to-order products
- Products clearly identified as final sale before purchase
- Items that have been worn, altered, damaged, or misused after delivery
- Earrings or other products supplied with a hygiene seal when the seal has been opened or removed
Products purchased during a promotion or sale are not automatically excluded from returns unless they were clearly identified as final sale before purchase.
A final-sale or hygiene restriction does not remove mandatory rights relating to products that are defective, damaged, incorrect, unsafe, or materially different from their description.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at:
📧 contact@usedrgrtt.store
Reporting visible damage within 14 days after delivery helps us document the issue and submit a claim to the shipping carrier. This requested reporting period does not limit any longer mandatory consumer rights that may apply.
Please include:
- Your order number
- A clear description of the issue
- Clear photographs or videos of the product
- Photographs of the packaging and shipping label when relevant
After reviewing the case, we may provide an appropriate remedy, including a replacement, repair, full or partial refund, or another solution permitted by applicable law.
When the item is confirmed to be damaged, defective, or incorrectly supplied, Doctor G. will cover reasonable return shipping costs or provide another return method.
Promotions, Bundles, and Free Gifts
Orders purchased as part of a bundle, multi-buy promotion, “Buy 2, Get 2 Free” offer, gift-with-purchase offer, or similar promotion are priced according to the promotional conditions in effect when the order was placed.
If the entire promotional order is returned, all qualifying products and promotional gifts must also be returned.
For partial returns, the refund may be recalculated based on the products you keep and the original promotional requirements. Where permitted by law:
- The remaining products may be repriced according to the promotion
- The value of an unreturned promotional gift may be deducted from the refund
- The order may lose its original promotional discount if it no longer meets the qualifying conditions
These adjustments do not limit mandatory rights relating to defective products or a valid statutory withdrawal from the entire order.
Exchanges
We do not currently guarantee direct exchanges.
For the fastest service, you may be asked to return the original item for a refund and place a new order for the preferred product, size, color, or style.
Any direct exchange is subject to approval and product availability.
Return Shipping Costs
For returns caused by a change of mind, ordering the wrong product, or no longer wanting the item, return shipping costs are generally the customer’s responsibility unless applicable law requires otherwise.
Doctor G. will cover reasonable return shipping costs when:
- The wrong item was delivered
- The product arrived damaged
- The product is confirmed to be defective
- The issue was caused by our fulfillment error
- Applicable law requires us to cover the cost
We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.
Refund Processing
After receiving and inspecting the returned item, we will notify you whether the refund has been approved, partially approved, or declined.
If approved, the refund will be issued to the original payment method.
We normally initiate approved refunds within 5 business days after completing the return inspection.
After the refund is issued, your bank, card provider, PayPal, or payment provider may require an additional 5–10 business days to display the funds in your account.
If you have not received the refund after the applicable processing period, contact us at:
📧 contact@usedrgrtt.store
Original Shipping Charges
For voluntary returns caused by a change of mind, original shipping charges, expedited shipping charges, customs duties, import taxes, and other delivery-related charges are generally non-refundable, except where applicable law requires otherwise.
If the return is caused by a damaged, defective, incorrect, or misdescribed product, the appropriate shipping charges will be refunded where required.
For qualifying statutory withdrawal requests in the European Union, European Economic Area, or United Kingdom, the original standard delivery cost will be refunded. Additional costs resulting from choosing premium or expedited delivery instead of standard delivery may not be refundable.
European Union, EEA, and United Kingdom Right of Withdrawal
If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have a statutory right to withdraw from an eligible online purchase within 14 calendar days after receiving the products, without providing a reason.
To exercise this right, contact us before the withdrawal period expires at:
📧 contact@usedrgrtt.store
After notifying us, you must return the products within the period required by applicable law, generally no later than 14 days after communicating your decision to withdraw.
Products must be returned in accordance with the instructions provided by our support team.
We may withhold the refund until we receive the returned products or until you provide evidence that the products were sent back, whichever occurs first.
You are generally responsible for the direct cost of returning products under the statutory right of withdrawal unless:
- We agreed to cover the cost
- The item was damaged, defective, incorrect, or misdescribed
- Applicable law requires us to cover the cost
The statutory withdrawal right may not apply to clearly personalized products or sealed hygiene products after the hygiene seal has been opened.
Order Cancellations
To request an order cancellation, contact us as soon as possible at:
📧 contact@usedrgrtt.store
Cancellation requests submitted within 12 hours after purchase have the best chance of being completed. However, cancellation cannot be guaranteed once processing, fulfillment, or shipment has started.
If the order can no longer be canceled, you may request a return after delivery in accordance with this policy.
The operational 12-hour cancellation period does not limit any mandatory statutory cancellation or withdrawal right.
Late or Missing Refunds
If we have confirmed that your refund was issued but it has not appeared in your account:
- Check the original payment account again
- Contact your card issuer or payment provider
- Contact your bank, as pending refunds may require additional processing time
If the estimated processing period has passed, contact us at:
📧 contact@usedrgrtt.store
Mandatory Consumer Rights
This policy provides voluntary return rights in addition to any rights available under applicable consumer protection laws.
Nothing in this policy excludes, restricts, or replaces mandatory rights relating to products that are defective, damaged, unsafe, incorrectly supplied, misdescribed, or not delivered.
If any provision of this policy conflicts with mandatory consumer protection law, the mandatory legal requirement will apply.
Contact Us
For return, refund, cancellation, or product-related questions, contact:
Doctor G. Customer Support
Customer Support Hours:
Monday to Saturday
08:00 – 17:00 (EST)
📧 contact@usedrgrtt.store
Suite 500
701 Brickell Avenue
Miami, FL 33131
United States