Shipping policy
Shipping Policy
Last updated: July 31, 2026
This Shipping Policy explains how orders placed with Doctor G. are processed, shipped, tracked, and delivered.
Delivery times and shipping costs may vary depending on the destination, selected shipping method, and order details.
Nothing in this policy limits any mandatory consumer rights available under the laws of your country or region.
Order Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from the estimated delivery time and includes payment verification, order preparation, packaging, and transfer to the shipping carrier.
Business days generally exclude Saturdays, Sundays, and public holidays applicable to the fulfillment location.
Processing may take longer during:
- Public holidays
- Major promotions or sales
- Periods of unusually high order volume
- Payment or fraud-verification reviews
- Address verification
- Unexpected fulfillment interruptions
If a significant processing delay affects your order, we will make reasonable efforts to notify you using the contact information provided during checkout.
Shipping Destinations
We currently ship to multiple countries and regions worldwide.
Shipping availability depends on the destination, carrier availability, local restrictions, product restrictions, and applicable laws.
If your country or region is unavailable during checkout, we are temporarily unable to accept orders for that destination.
If we discover after purchase that an order cannot be delivered to the address provided, we will contact you. If no suitable shipping alternative is available, the affected order will be canceled and refunded to the original payment method.
Estimated Delivery Times
After the order has been processed and transferred to the shipping carrier, the following estimated delivery times generally apply:
- United Kingdom: 7–14 business days
- Europe: 8–18 business days
- United States and Canada: 10–20 business days
- Other international destinations: 12–25 business days
The total estimated delivery period consists of:
Processing time of 1–3 business days plus the applicable estimated delivery time.
These timeframes are estimates and are not guaranteed delivery dates.
Delivery may occur earlier or later due to:
- Customs clearance
- Local postal services
- Carrier operations
- Public holidays
- Weather or natural events
- High shipping volumes
- Incorrect or incomplete address information
- Events outside our reasonable control
Any more specific estimate displayed during checkout or in your order confirmation will apply to that particular order.
Shipping Fees
Available shipping methods and applicable shipping costs are calculated and displayed during checkout before payment is submitted.
Shipping charges may depend on:
- The delivery destination
- The selected shipping method
- The products and quantities ordered
- The package size or weight
- Any active shipping promotion
Doctor G. may occasionally offer free or discounted shipping promotions. Any applicable conditions will be clearly displayed on the website, cart, or checkout.
Shipping prices and promotions may change for future orders, but a shipping charge already confirmed for an accepted order will not be increased after purchase.
Order Confirmation
After placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review the confirmation and verify:
- Your full name
- Your email address
- Your shipping address
- Your telephone number
- The products, colors, sizes, and quantities ordered
If you identify an error, contact us as soon as possible at:
📧 contact@usedrgrtt.store
Order Changes and Cancellations
To request an address correction, product change, or order cancellation, contact us as soon as possible.
Requests submitted within 12 hours after purchase have the best chance of being completed. However, changes and cancellations cannot be guaranteed after processing, fulfillment, or shipment has started.
Once an order has been transferred to the carrier, we may be unable to change the address or stop the shipment.
If an order can no longer be canceled, you may request a return after delivery in accordance with our Return & Refund Policy.
The operational 12-hour cancellation period does not restrict any mandatory cancellation or withdrawal rights available under applicable law.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing a tracking number or tracking link after your order has been dispatched.
Please allow up to 48 hours after shipment confirmation for the carrier’s tracking system to display its first update.
Tracking may temporarily display statuses such as:
- Label created
- Shipment information received
- Pre-shipment
- Awaiting carrier scan
These statuses normally mean that shipping information has been created but the carrier has not yet published its first physical scan.
International tracking may also pause temporarily while a package is traveling between countries, undergoing customs clearance, or being transferred to a local delivery provider.
A temporary lack of tracking updates does not necessarily mean that the package has been lost.
Split Shipments
Products from the same order may occasionally be shipped separately due to availability, fulfillment location, package size, or operational requirements.
When an order is divided into multiple shipments:
- The packages may arrive on different dates
- Each package may have a separate tracking number
- Receiving one package does not necessarily mean the entire order has been delivered
- You will not be charged additional standard shipping solely because we divided the order
Please review all tracking links before reporting an item as missing.
Customs, Duties, and Taxes
International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or handling fees imposed by the destination country, customs authority, or delivery provider.
If duties and taxes are collected during checkout, the applicable amount will be displayed before payment is submitted.
If duties and import charges are not collected during checkout, the recipient may be required to pay them directly to the carrier or local authority before or upon delivery.
These external charges may depend on:
- The destination country
- The declared value of the shipment
- The product category
- Local tax thresholds
- Local customs regulations
Doctor G. does not control charges independently imposed by customs authorities, governments, carriers, or brokerage providers.
Failure to pay applicable charges or provide legally required customs information may cause a package to be delayed, refused, abandoned, or returned.
Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate shipping information during checkout.
Please verify the recipient’s name, street address, building number, apartment or unit number, city, region, postal code, country, and telephone number before completing the order.
Contact us immediately if you notice an error. We will make reasonable efforts to correct the information but cannot guarantee that changes can be made after processing or shipment has started.
If a package is returned or considered undeliverable because of an incorrect or incomplete address provided by the customer, additional shipping fees may apply before reshipment.
If a refund is requested instead of reshipment, actual shipping or carrier costs caused by the incorrect address may be deducted where permitted by applicable law.
This does not apply when the address error was caused by Doctor G. or one of our service providers.
Delayed Shipments
If your order has passed the latest estimated delivery date, please review the tracking information and any messages sent by the carrier.
If the tracking has not updated for an unusual period or the package is significantly delayed, contact us at:
📧 contact@usedrgrtt.store
Please include:
- Your full name
- Your order number
- Your tracking number, when available
- Confirmation of the complete delivery address
We will review the shipment and, where appropriate, contact the carrier or fulfillment provider.
Lost Shipments
A package may be considered lost when the carrier confirms the loss or when it remains undelivered beyond a reasonable investigation period.
If you believe your package has been lost, contact our support team. We may need to complete a carrier investigation before confirming the appropriate resolution.
Depending on the circumstances, available remedies may include:
- A replacement shipment
- A refund to the original payment method
- Continued carrier investigation
- Another appropriate remedy permitted by applicable law
We will not require a customer to accept store credit when applicable law provides a right to a monetary refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Confirm that the delivery address is correct
- Check mailboxes, entrances, reception areas, parcel lockers, and other secure locations
- Ask household members, neighbors, building staff, or reception personnel
- Review any delivery photograph or carrier notice
- Allow up to 48 hours, as some carriers may update tracking shortly before the final handoff
- Contact the local carrier using the tracking number
If the package still cannot be located, contact us so we can review the delivery information and, where appropriate, open a carrier investigation.
Damaged Packages or Products
Please inspect your order after delivery.
If the package or product arrives damaged, contact us as soon as reasonably possible at:
📧 contact@usedrgrtt.store
Reporting visible shipping damage within 14 days after delivery helps us document the issue and submit a claim to the carrier. This requested period does not limit any longer mandatory consumer rights that may apply.
Please include:
- Your full name
- Your order number
- A description of the damage
- Clear photographs or videos of the product
- Photographs of the packaging and shipping label
Please retain the damaged product and original packaging until we complete our review.
If the damage is confirmed, we will provide an appropriate replacement, refund, or other remedy without charging additional standard shipping costs.
Refused or Unclaimed Packages
A package may be returned when delivery is refused, the package is not collected, the carrier cannot access the address, customs requirements are not completed, or applicable import charges are not paid.
Where permitted by law, actual shipping, return, carrier, or customs costs caused by an unjustified refusal or failure to collect the package may be deducted from an available refund.
No deduction will be made when the delivery failure was caused by Doctor G. or when applicable law requires a different resolution.
Refusing delivery is not always treated as a valid return request. Customers wishing to cancel or return an order should contact us and follow our Return & Refund Policy.
Mandatory Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or replaces mandatory rights relating to:
- Delivery within an agreed or legally required period
- Delayed or undelivered orders
- Products damaged during shipping
- Incorrect or incomplete orders
- Refunds, replacements, or other legal remedies
- Risk of loss before delivery
If any provision of this policy conflicts with mandatory consumer protection law, the mandatory legal requirement will apply.
Contact Information
For shipping, delivery, or tracking assistance, contact:
Doctor G. Customer Support
Customer Support Hours:
Monday to Saturday
08:00 – 17:00 (EST)
📧 contact@usedrgrtt.store
Suite 500
701 Brickell Avenue
Miami, FL 33131
United States